Faq's

FAQs

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  Can I cancel or modify my order after placing it?

  Orders can be cancelled or modified before they are shipped. Once dispatched, cancellation is not possible. You can contact our support team for assistance.
  

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  How can I track my order?

  Once your order is shipped, you’ll receive an email and SMS with the tracking details. You can also track your order from your account dashboard under ‘My Orders’.
  

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  What if I receive a damaged or defective product?

  If you receive a damaged or defective item, please contact our support team within 48 hours of delivery. We will arrange a return or replacement at no additional cost.
  

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  Do you offer Cash on Delivery (COD)?

  Yes, COD is available for most products and locations. You can check availability by entering your pin code on the product page.
  

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  How long will delivery take?

  Standard delivery usually takes 3–7 business days, depending on your location. Express delivery options are available at checkout for select pin codes
  

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  Are all your products original and under warranty?

  Yes, we only sell 100% genuine products sourced directly from authorized distributors or manufacturers. All items come with a standard manufacturer warranty unless specified otherwise.
  

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  Is it safe to shop on your website?

  Absolutely. Our site is SSL encrypted and supports secure payment gateways, ensuring all your personal and payment information stays protected.
  

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  Who can I contact for more information?

  You can reach us at our customer support email/phone number mentioned on the website.
  

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  How can I track my order?

  Once your order is dispatched, you’ll receive a tracking link via email/SMS to track the shipment status.
  

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  Do you provide international shipping?

  Currently, we ship across India. For international shipping, please contact our support team.
  

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  How can I make the payment?

  You can pay via debit/credit cards, UPI, net banking, or Cash on Delivery (COD).
  

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  Are there any shipping charges?

  We offer free shipping on prepaid orders above a certain value. Standard shipping charges may apply for COD orders.
  

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  How long will it take to deliver my order?

  Orders are usually delivered within 4–7 working days depending on your location. Tracking details will be shared once shipped.
  

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  What is the return & exchange policy?

  We offer an easy return/exchange within 7 days of delivery. The product must be unused, in original packaging, and with all tags intact.
  

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  Does this product come with a warranty?

  Yes, all products come with the standard manufacturer’s warranty (if applicable). Warranty details are mentioned in the product description.
  

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  Is the product true to size / specifications?

  Yes, the product is designed as per the mentioned size chart/specifications. We recommend checking the size guide before placing the order.
  

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  What is the material/quality of this product?

  This product is made with premium quality materials to ensure durability, comfort, and long-lasting use.